bkkd Privacy Policy

1.Introduction

bkkd ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the bkkd website and mobile platform (the "Platform"). This Privacy Policy explains what personal information we collect about you, how we use it, with whom we share it, and what rights you have in relation to your data. This policy applies to all players, visitors and prospective users of the bkkd Platform operating in Bangladesh and other jurisdictions where the Platform is accessible.

By registering an account on the bkkd Platform, making a deposit or otherwise using our services, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, you should not use the bkkd Platform. We recommend reviewing this policy periodically, as it may be updated from time to time in line with changes to our services or applicable data protection law.

2.Information We Collect

bkkd collects personal data from you in several ways: directly when you register or interact with the Platform, automatically through technical means when you use our services, and occasionally from trusted third-party sources as part of our verification and fraud prevention processes. The categories of personal data we collect include:

• Identity and contact information: full legal name, date of birth, gender, residential address, email address and phone number — collected during account registration and KYC verification.
• Financial information: deposit and withdrawal history, payment method details (e.g. bKash mobile number, Nagad account reference), transaction amounts and timestamps — collected to process payments and comply with anti-money-laundering obligations.
• Identity verification documents: government-issued photo identification (e.g. National ID, passport), proof of address and any additional documentation requested as part of the KYC process.
• Technical and usage data: IP address, device type, operating system, browser type, session duration, pages visited, game history, betting activity, login timestamps and approximate geographic location derived from IP address.
• Communications data: records of your correspondence with our customer support team, including emails, chat transcripts and any complaints or feedback you submit.

3.How We Use Your Information

bkkd uses the personal data we collect for the following purposes. We process your data only to the extent necessary for each stated purpose and do not use it in ways that are incompatible with the purpose for which it was originally collected.

• Account creation and management: to register your account, verify your identity, maintain your player profile and provide access to the Platform's features and services.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate financial records of all transactions.
• Legal compliance: to meet our obligations under applicable anti-money-laundering regulations, KYC requirements and age verification requirements, and to respond to lawful requests from regulatory authorities.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse and other prohibited conduct on the Platform.
• Responsible gaming: to monitor player behaviour and identify patterns that may indicate problem gambling, and to enforce deposit limits, self-exclusion requests and other responsible gaming tools activated by the player.
• Service improvement: to analyse aggregated, anonymised usage data to improve the Platform's features, performance and user experience. Individual players are not identified in this analysis.

4.Legal Basis for Processing

bkkd processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on include:

• Contractual necessity: processing required to perform the contract between you and bkkd — including account management, payment processing and delivery of gaming services.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering laws, KYC requirements and age verification mandates.
• Legitimate interests: processing carried out to detect and prevent fraud, protect Platform security and improve our services, where such processing does not override your fundamental data protection rights.
• Consent: processing based on your explicit consent, such as receiving optional marketing communications from bkkd. You may withdraw consent at any time by contacting [email protected].

5.Sharing Your Information

bkkd does not sell, rent or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your data with the following categories of third parties, strictly on a need-to-know basis and only to the extent required for the relevant purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa and Mastercard receive the financial data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• KYC and identity verification providers: third-party services used to verify your identity documents and confirm your age and address as required by applicable regulations.
• Game providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe and other game providers receive the minimum technical data (player ID, session token, game result) required to operate the game and record the outcome.
• Regulatory and law enforcement authorities: where required by applicable law, court order or regulatory requirement, bkkd may disclose your personal data to competent authorities. bkkd will notify you of any such disclosure where legally permitted to do so.

6.Cookies and Tracking Technologies

bkkd uses cookies and similar tracking technologies on the Platform to ensure its correct operation, improve user experience and analyse Platform usage. A cookie is a small text file placed on your device when you visit a website. The types of cookies we use include:

• Essential cookies: required for the Platform to function correctly. These include session authentication cookies that keep you logged in during your session and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: used to collect anonymised data about how players use the Platform, which pages are most visited and where technical errors occur. This data helps us improve Platform performance and user experience. Analytics data is aggregated and does not identify individual players.
• Preference cookies: used to remember your Platform preferences, such as your language selection and display settings, so they are retained between sessions.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the bkkd Platform. bkkd does not use third-party advertising cookies or share cookie data with advertising networks.

7.Data Security

bkkd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bkkd Platform, ensuring that your login credentials, payment information and personal data cannot be intercepted in transit.
• Encrypted storage of sensitive data at rest, including payment details and identity verification documents, using industry-standard encryption protocols.
• Access controls limiting internal access to personal data to authorised personnel with a documented legitimate need, with all access logged and auditable.
• Regular security assessments, penetration testing and vulnerability scanning to identify and remediate potential security weaknesses before they can be exploited.

While bkkd takes all reasonable steps to protect your personal data, no security measure is completely impenetrable. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bkkd will notify affected players without undue delay in accordance with applicable data protection law.

8.Data Retention

bkkd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the fulfilment of any legal, regulatory, accounting or reporting requirements. For active player accounts, we retain personal data for the duration of your account and for a period of five years following account closure, unless a longer retention period is required by applicable law.

Financial transaction records and KYC documentation are retained for a minimum of five years from the date of the last transaction in compliance with applicable anti-money-laundering regulations. After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9.Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data bkkd holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: you have the right to request a copy of the personal data bkkd holds about you and information about how it is processed.
• Right to rectification: you have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing and there is no overriding legitimate interest.
• Right to restrict processing: you have the right to request that bkkd restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate interests.
• Right to object: you have the right to object to the processing of your personal data where bkkd relies on legitimate interests as the legal basis, including for direct marketing purposes. Where you object to direct marketing, bkkd will cease such processing immediately.

10.Children's Privacy

The bkkd Platform is strictly intended for adults aged 21 and above. bkkd does not knowingly collect, process or store personal data relating to individuals under the age of 21. If we become aware that personal data of an underage individual has been collected, we will delete that data immediately and close the associated account. If you believe that a person under 21 has registered on the bkkd Platform, please contact us at [email protected] so we can investigate and take appropriate action without delay.

11.Third-Party Links and Services

The bkkd Platform may contain references to or integrations with third-party game providers and payment services. These third-party services operate under their own independent privacy policies and terms of service, which bkkd does not control. We recommend that you review the privacy policies of any third-party services you interact with through the Platform. bkkd is not responsible for the privacy practices or data handling of any third-party provider.

12.Changes to This Privacy Policy

bkkd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or Platform features. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify registered players by email or via a prominent notice on the Platform. Your continued use of the bkkd Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how bkkd protects your personal data.

13.Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or the way bkkd handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.